Privacy Policy

Last Updated: 14 May 2026


Introduction

Opticare Academy (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy outlines how we collect, use, store, and protect your personal information when you access and use Opticare Academy, our online learning platform.

We are committed to managing personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

By accessing or using Opticare Academy, you agree to the terms outlined in this Privacy Policy.


1. Information We Collect

We may collect and store the following information:

Personal Information

Including:

  • Full name 
  • Email address 
  • Phone number 
  • Practice or company name 
  • Role within your practice or organisation 

Account & Learning Information

Including:

  • Login activity 
  • Course enrolments 
  • Course progress and completion 
  • Assessment results 
  • Certificates earned 

Technical Information

Including:

  • IP address 
  • Browser type 
  • Device information 
  • Website usage and analytics data


2. How We Use Your Information

We use your information to:

  • Provide access to Opticare Academy 
  • Manage user accounts and course enrolments 
  • Deliver learning content and training resources 
  • Monitor course participation and completion 
  • Provide customer support 
  • Improve platform functionality and user experience 
  • Communicate important updates and training information 
  • Support onboarding and training activities


3. Sharing of Information

We do not sell or rent your personal information.

Your information may be shared with:

  • Opticare internal team members 
  • Opticare Business Development Managers 
  • Platform providers and technology partners supporting Opticare Academy 

Information will only be shared where reasonably necessary for training delivery, platform management, support, or operational purposes.


4. Access to Opticare Academy

Opticare Academy is intended for:

  • Opticare customers 
  • Approved practice team members 
  • Opticare staff and approved users 

Access to the platform may be suspended or removed if:

  • A customer account becomes inactive 
  • Access is no longer authorised 
  • Platform terms are breached


5. Data Security

We take reasonable steps to protect your personal information from:

  • Unauthorised access 
  • Misuse 
  • Loss 
  • Disclosure 
  • Alteration 

While we strive to protect your information, no online platform or data transmission method can be guaranteed to be completely secure.


6. Cookies & Analytics

Opticare Academy may use cookies and analytics tools to:

  • Improve website performance 
  • Understand user activity 
  • Enhance learning experience and functionality 

You may disable cookies through your browser settings; however, some platform features may not function correctly.


7. Third-Party Platforms

Opticare Academy may utilise third-party systems and services, including learning management and communication platforms.

These providers may process information as part of delivering platform functionality and services.


8. Access & Correction

You may request access to or correction of your personal information by contacting us.

We will take reasonable steps to ensure your information is accurate and up to date.


9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or platform changes.

Updated versions will be published within Opticare Academy.


10. Contact Us

If you have questions regarding this Privacy Policy or your personal information, please contact us:

Opticare Academy

118 Adderley St, Auburn NSW 2144

Phone: 02 9748 8777

Email: [email protected]