Frequently Asked Questions
Got questions? We’ve got answers. Everything you need to know, all in one place.
Opticare Academy is available exclusively to Opticare customers and their teams.
To request access, simply contact your Opticare Business Development Manager or email [email protected].
Once your request has been received, we'll create your account and send you a welcome email with your username and instructions to create your password and access the platform.
Additional team members are welcome to have their own individual access. Simply provide the following details for each team member:
Provide them to your Opticare Business Development Manager or email [email protected]. We'll create their individual accounts and send them their own welcome email with login instructions.
Yes. Opticare Academy is an exclusive learning platform available to Opticare customers and approved team members.
Yes. Opticare Academy can be accessed using your computer, tablet, and mobile phone.
This allows you to learn anytime, anywhere.
Opticare Academy includes training such as: Lens education, Equipment training, New technologies in optics, Practice growth & management Sales & marketing, Product and technology updates, and Internal Opticare training.
Yes. Most courses are self-paced, allowing you to learn according to your schedule.
Your course progress is automatically saved.
Training and learning materials may include:
Most courses within Opticare Academy include assessments or knowledge checks designed to help reinforce learning and track understanding.
Assessment formats may vary depending on the course or training module.
Some courses may provide a certificate of completion once all required lessons and assessments have been successfully completed.
Certificates may be downloadable and printable for your own professional development records.
Not yet for now.
While Opticare Academy is designed to support professional learning and development, CPD accreditation is not currently available for courses on the platform.
We are continuously exploring opportunities to expand the learning value of Opticare Academy and will communicate any future CPD developments as they become available.
Yes. In-person training sessions are available and may be delivered by:
These sessions are practical, interactive, and tailored to your team’s needs.
Contact your Opticare BDM to request, send us a message here, or email [email protected].
Access to Opticare Academy may be temporarily suspended if your Opticare account becomes inactive.
Your learning history and account information are generally retained and may be restored once access is reactivated.
Use the “Forgot Password” option on the login page to reset your password.
You can contact us through the Contact Us page or speak with your Opticare Business Development Manager.
Opticare Academy is Opticare’s dedicated learning platform designed to support eye care professionals through practical training, industry insights, and professional development resources.
At this stage, Opticare Academy is exclusively available to Opticare customers and approved users only. Please contact us here if you are interested in accessing our courses.
You can contact our team to learn more about Opticare and the benefits available to members, including access to Opticare Academy. Call 1800 251 852 or email [email protected].
If you have further enquiries, our team is here to help.