For Existing Opticare Customers

  • How do I get access to Opticare Academy?

    Opticare Academy is available exclusively to Opticare customers and their teams.

    To request access, simply contact your Opticare Business Development Manager or email [email protected].

    Once your request has been received, we'll create your account and send you a welcome email with your username and instructions to create your password and access the platform.

  • Want your team to join too?

    Additional team members are welcome to have their own individual access. Simply provide the following details for each team member:

    • Full name
    • Email address
    • Role within the practice

    Provide them to your Opticare Business Development Manager or email [email protected]. We'll create their individual accounts and send them their own welcome email with login instructions.

  • Is access to Opticare Academy included with my Opticare membership?

    Yes. Opticare Academy is an exclusive learning platform available to Opticare customers and approved team members.

  • Can I access Opticare Academy on mobile devices?

    Yes. Opticare Academy can be accessed using your computer, tablet, and mobile phone.

    This allows you to learn anytime, anywhere.

  • What types of training are available?

    Opticare Academy includes training such as: Lens education, Equipment training, New technologies in optics, Practice growth & management Sales & marketing, Product and technology updates, and Internal Opticare training.

  • Can I complete courses at my own pace?

    Yes. Most courses are self-paced, allowing you to learn according to your schedule.

    Your course progress is automatically saved.

  • What learning formats are available?

    Training and learning materials may include:

    • Online courses
    • Video tutorials
    • Downloadable resources and guides
    • Webinars and live sessions
    • In-person training opportunities which you can request from your Opticare Business Development Manager
  • Do courses include assessments?

    Most courses within Opticare Academy include assessments or knowledge checks designed to help reinforce learning and track understanding.

    Assessment formats may vary depending on the course or training module.

  • Will I receive a certificate after completing a course?

    Some courses may provide a certificate of completion once all required lessons and assessments have been successfully completed.

    Certificates may be downloadable and printable for your own professional development records.

  • Will CPD points be credited for courses completed in Opticare Academy?

    Not yet for now.

    While Opticare Academy is designed to support professional learning and development, CPD accreditation is not currently available for courses on the platform.

    We are continuously exploring opportunities to expand the learning value of Opticare Academy and will communicate any future CPD developments as they become available.

  • Do you offer in-person training?

    Yes. In-person training sessions are available and may be delivered by:

    • Opticare’s Training & Development team
    • Opticare Business Development Managers

    These sessions are practical, interactive, and tailored to your team’s needs.

    Contact your Opticare BDM to request, send us a message here, or email [email protected].

  • What happens if our Opticare account becomes inactive?

    Access to Opticare Academy may be temporarily suspended if your Opticare account becomes inactive.

    Your learning history and account information are generally retained and may be restored once access is reactivated.

  • I forgot my password. What should I do?

    Use the “Forgot Password” option on the login page to reset your password.

  • Who do I contact if I need support?

    You can contact us through the Contact Us page or speak with your Opticare Business Development Manager.

For Non-Opticare Customers

  • What is Opticare Academy?

    Opticare Academy is Opticare’s dedicated learning platform designed to support eye care professionals through practical training, industry insights, and professional development resources.

  • Can non-Opticare customers access Opticare Academy?

    At this stage, Opticare Academy is exclusively available to Opticare customers and approved users only. Please contact us here if you are interested in accessing our courses.

  • How can I learn more about becoming an Opticare customer?

    You can contact our team to learn more about Opticare and the benefits available to members, including access to Opticare Academy. Call 1800 251 852 or email [email protected].

Still Have Questions?

If you have further enquiries, our team is here to help.

Whether you need support, access assistance, or would like to explore training opportunities, feel free to contact us.